This hasn’t been a great month for two of the titans of tech.  Both Apple and Microsoft have been plagued with bug-riddled updates to their operating systems.  In Apple’s case, their new iOS 12 had to be patched just three weeks after its release because of all the bugs the company’s burgeoning user base discovered almost immediately after updating.

Unfortunately, the 12.0.1 patch seems to have created almost as many issues as it solved for some users.  In particular, some users are reporting network and signal connectivity problems, leading to an increasing number of broken calls.  It has created such a stir that it’s even caught the attention of national media.

A recent Forbes article had this to say:

“Since upgrading, owners of both new and old iPhones are finding their phones either don’t make or receive calls.  Bluetooth connectivity, Wi-Fi and battery-related issues are again surfacing on an iOS generation which Apple has promoted as being all about efficiency, stability, and speed.”

We’re also seeing an interesting incarnation of the law of unintended consequences where iOS 12 is concerned.  One of the things Apple did differently in this latest version of the OS was to reorganize how the OS recognizes people in your contacts list, referring to the Apple ID number.

Unfortunately, many users tended to group contacts under a common Apple ID (family under one, co-workers under another, and so on).

Recently, select users got a shock when they used iMessage to send a note to a friend and wound up sending it to a whole group, simply because iMessage uses the same Apple ID that now organizes your contacts.  The company issued a quick patch to fix that, but as you might expect, it caused a fair amount of concern for the short period the but/unintended consequence existed.

All that to say, Apple is off to a rocky start with iOS 12. So far, at least, we’ve been underwhelmed.  The promised speed, stability and efficiency isn’t being delivered.

If you use Apple products, you may have noticed an annoying “feature”.  If you’re using the messaging app on your phone and texting someone and then you move to your Mac and access the same program there, the conversation you were having on your phone isn’t present.  The two devices are messaging islands that can’t reliably communicate with each other. Since they can’t, you can’t start a conversation on one device and then pick it up later on another.

True, Apple fans have found workarounds for the issue, but these are far less than perfect.

There’s good news, though.  As of the latest iPhone update, your phone will now synchronize your messages across all Apple devices you own.

It’s a small thing, but you’d be amazed at how often it matters.  Back in the “good ol’ days” most people just had one computer they used for everything.  We no longer live in that world.  Today, there are more active smartphones than there are people living on the planet, and the smartphone is just one of the many computing devices we use.

The advent of cloud-based technologies made accessing data across multiple devices possible, allowing you to work seamlessly on the same project with whatever device you have in hand at the moment. However, some things (like messaging) have been impossible, or at least highly inconvenient to access across multiple devices. That is, until now.

Granted, this improvement won’t change the world, but it will serve to make your world more seamless, convenient, and efficient. That makes it worth talking about.

In a lot of ways, the upgrade is like tabbed browsing.  Until you start using it, you cannot fully appreciate just how awesome it is. By the time you realize how great it is, you’re hooked and can’t imagine messaging any other way.  Kudos to Apple for an excellent enhancement!