(252) 565-1235
Client Support

Carolina IT Group

Call Us (252) 565-1235 Request Support Contact Us

by

Do you own an iPhone 8? If so, you may have problems. Apple has recently reported that a small percentage of iPhone 8s “contain logic boards with a manufacturing defect.

Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on.”

The company has isolated the defect to phones manufactured between September 2017 to March 2018, in Hong Kong, India, Japan, China, New Zealand, Macau, and the United States.

To find out if you’ve got one of the impacted iPhone 8s, head to the company’s website and use the tool they’ve placed there, entering your phone’s serial number. If your phone is one of the defective devices, Apple will repair it free of charge for up to three years after the sale.

Note, however, that some types of damage may incur fees to repair, specifically in the instance of a cracked screen or similar.

Apple’s handling of the issue has so far been quite good. They were quick to acknowledge the mistake and isolate it to a very specific frame of time, and equally quick to create a checking tool. Their repair policy is generous, as is the impressive three-year window.

It’s unfortunate that the manufacturing error occurred. However, the reality is that many companies would not have been as forthcoming as Apple has been, nor as generous with their repair policy.

Kudos to Apple for their handling of the issue. If you’re considering buying a new iPhone, don’t let this hiccup change your mind. Although the company isn’t perfect, you’ll find few companies that can top Apple in terms of taking care of their customers. There’s a reason their customers are more like fans, and companies of all shapes and sizes would do well to emulate Apple as best they can.

by

According to Google’s support page on the matter, disabling your phone’s “Location History” in your phone’s privacy settings will prevent Google from tracking every move you make.

The support page reads as follows:

“You can turn off Location History at any time.  With Location History off, the places you go are no longer stored.”

That doesn’t leave much in the way of wiggle room.  A pity it’s not even close to being true.

A new investigation conducted by the Associated Press reveals that even with your Location History turned off, some Google Apps are designed so that they automatically store time-stamped location data on users, without asking their permission.

The AP report on the matter explains in further detail:

“…for example, Google stores a snapshot of where you are when you merely open its Maps app.  Automatic daily weather updates on Android phones pinpoint roughly where you are, and some searchers that have nothing to do with location, like “chocolate chip cookies,” or “kids science kits,” pinpoint your precise latitude and longitude – accurate to the square foot – and save it to your Google account.”

To demonstrate their claim, the AP created a map of the movements of Gunes Acar, who carried his Android phone with “Location History” switched off in a bid to prevent his location data from being collected.

Despite taking this step, the AP researchers were able to produce a map of his train commute on a pair of trips to New York and visits to the High Line park, Chelsea Market, Hell’s Kitchen, Central Park, and Harlem.  The team also discovered his home address in this manner, but in a bid to protect the professor’s privacy, they did not publish that information on the map tracing the routes mentioned above.

At this point, Google has not responded to the AP’s research.

by

File this one away under “unintended consequences.”  There’s a newly emerging trend in the medical community called “Snapchat Dysmorphia” that’s leaving plastic surgeons around the country to sound the alarm, and in some cases, scratch their heads in disbelief.

Recent research conducted at Boston University has discovered that the digital filters featured prominently in social media services like Snapchat are influencing how Millennials think about beauty.  It’s causing significant numbers of them to investigate the possibility of getting plastic surgery in order to look more like the filtered pictures of themselves.

The newly minted term, ‘Snapchat Dysmorphia’ is a variant of body dysmorphia, which is a mental health condition that causes people to be stressed and obsessed with the way they look.  Previously, one of the leading causes of body dysmorphia has been the unrealistic standards of beauty portrayed in magazines and on televisions. These media portrayals include supermodels with perfect bodies setting a standard of perfection that few can ever hope to achieve.

The more recent trend, however, is an increasing percentage of young people wishing to look more like their filtered-image selves, with, as the report highlights, “fuller lips, bigger eyes, or a thinner nose.”

The researchers went onto say, “This is an alarming trend because those filtered selfies often present an unattainable look and are blurring the line of reality and fantasy for these patients…overall, social media apps, such as Snapchat and Facetune, are providing a new reality of beauty for today’s society.  These apps allow one to alter his or her appearance in an instant and conform to an unrealistic and often unattainable standard of beauty.”

If you have a child who spends a significant amount of time on social media, then it’s something to keep a close eye on. Based on the data, this trend is only going to get stronger over time.

by

Android 9 is finally here, at least for some users.  As of today, if you have any of the following phones, you can get the latest update:

The Google Pixel

The Pixel XL

The Pixel 2

The Pixel 2 XL

The Essential Phone

The company is currently working with other vendors to make the new update available. So if you’ve got an Android device other than those listed above, you should have access to the new version later this fall.

As to features, there’s a lot to like.  Google borrowed from Apple’s playbook in at least one way by changing its navigation. It replaced its three-button navigation bar with a new gesture-based system that allows you to switch from one app to another by using natural gestures, which is a nice addition.

Additionally, the new OS makes excellent and much heavier use of machine learning and AI than any of its predecessors.  Among other things, these changes subtly impact your phone’s brightness and battery power prioritization, which extends the time between recharges.

The phone learns how you use it and adapts accordingly.  It also adapts to environmental conditions, adjusting display brightness as those conditions change.

Another new feature called ‘Slices’ brings relevant segments of certain apps forward, as needed.  For example, if you’re searching for a ride, your phone will bring real-time pricing and driver ETAs from services like Lyft and Uber to the foreground.

There’s also a new suite of features under the general heading of “Digital Wellbeing,” which includes a “Do Not Disturb” mode that blocks notifications and sounds, and also grays out the screen to help eliminate unwanted intrusions.

The Digital Wellbeing dashboard also tracks and displays how much time you’re spending on each of the apps on your phone and allows you to set App Timers which will help you better manage the time you’re spending.

On balance, we love the robust new feature set, and we think you will too!  If you have one of the devices mentioned above, you can download the update now by going to “Settings – System – System Update”, and then tapping “download and install.”

by

Microsoft recently found itself on the receiving end of more than a little user rage when they made significant changes to Skype, with the release of version 8.  The company’s original plan was to model Skype 8 after several different social media services, but the users found the new interface to be both annoying and frustrating.

On the face of it, Skype 8 boasts a number of impressive enhancements, enabling users to screenshare inside calls, connecting with up to 24 users simultaneously and sharing up to 300MB of files via the Skype application itself.  Plus, it offers free HD video.

Unfortunately, users weren’t pleased with the fact that the redesign relied on a single window. This makes it impossible to multitask with separate conversations occurring in different windows. Some of the new features lacked professional polish (like emoji’s and @mentions).  These features would be fine for a consumer grade app, but the desktop version of Skype is something that businesses rely on heavily, and those features are of little value there.

It caused such an uproar in the Skype user community that the company abandoned their plans to end support for Skype 7 on September first, and re-branded it as “Skype Classic,” leaving it in place for the time being.  Ultimately, the feeling is that “Skype Classic” will be killed off at some point, but for now, Microsoft has chosen to listen to their user base and continue offering support for it.

The future, however, is uncertain.  While the temporary stay is useful, it is not yet known how long that will hold. The company might intend to go back to the drawing board where Skype 8 is concerned and re-think some of their design decisions to make the new version more palatable to Enterprise users.  Time will tell.

by

Can you imagine life without the always-on internet?  If you’re like most people today, it’s a simply indispensable tool, and the thought of suddenly being without it makes you shudder and brings images of the Dark Ages to mind.

It’s glorious, no doubt, and it really is a remarkable tool, but unfortunately, it’s not all upside.  A recent study funded by the European Research Council has concluded that access to broadband internet access costs you as much as 25 minutes of lost sleep every night.  Considering that most of us are already getting by on far too little sleep, that’s not good.

Luca Stella, one of the researchers responsible for the study, had this to say about it:

“Internet addiction and technology use near bedtime are often blamed as a major cause of the sleep deprivation epidemic.  Yet the empirical evidence on this relationship is still limited.  In our study, we first show descriptive evidence that the use of digital services at night is correlated with shorter sleep duration.  Then, exploiting differences in the access to high-speed internet caused by the pre-existing telephone infrastructure in Germany, we analyze the relationship between high-speed internet and sleep.  We find that access to broadband internet reduces sleep duration and sleep satisfaction.”

While the report is clearly bad news, in many ways, it merely confirms what we already knew.  It seems self-evident that if you spend time surfing the web just before bed, you’re probably going to get sucked in, which is going to cut further into your already limited sleep time. Sure enough, we now have evidence that supports this notion.

What is interesting in the report, and something that runs counter to most people’s assumptions, is that people in the 30-59 year age range suffered more sleep loss than those in the under 30 crowd.

A fair question then, is how much sleep are you getting?  If you’d like more, it might be time to consider curtailing late-night internet use.

by

The girl scouts have officially moved into the 21st century.

The Girl Scouts of America recently announced the creation of a whole raft of new badges that address (in the organization’s words) “some of society’s most pressing needs.”

A total of 30 new badges will be available exclusively for girls between the ages of five to eighteen for efforts and advocacy in the following areas:

Computer Science

Cybersecurity

Environment

Robotics

Space Exploration

Badges are awarded on the basis of completing specific tasks. So, for instance, when a girl learns how to code and completes a small project, she could be awarded with the new computer science badge, and when she builds a simple robot, the robotics badge would be awarded.

This is part of an ongoing effort to boost interest and participation in fields where women are generally under-represented.

According to the Girl Scouts USA CEO, Sylvia Acevedo:

“Whether they are fighting cybercrime, exploring how engineers solve problems, or advocating for issues affecting their community, Girl Scouts are learning how to proactively address some of the foremost challenges of today, while also building skills that will set them up for a lifetime of leadership.”

In recent years, the Girl Scouts have struggled to maintain enough membership nationally to remain viable. This is at least one of the reasons why the Boy Scouts of America announced in October 2017 that they would begin accepting girls into their program.

It remains to be seen whether the move to modernize the badges available to girls in the organization will be enough to boost membership and ensure the organization’s long-term viability. Even if it’s not, it’s a fantastic idea and long overdue. Kudos to Girl Scouts’ leadership for taking innovative action, and to all the girls who earn these new badges!

by

Facebook recently announced a site bug that impacted the privacy settings of more than 800,000 of its users.  If you’re one of the unfortunate souls who has been affected, then people you had formerly blocked may have become unblocked, and can now see your posts.

For many people, that’s not a huge deal. In some cases, say for example, if you blocked your ex-girlfriend, boyfriend, or wife and were impacted, they may be able to see things you don’t want them to.

Facebook’s official statement in response to the matter provided additional details and said that 83 percent of the people who were impacted only had one person on their blocked list temporarily unblocked, and that the situation had been remedied.

Of significance, the bug did not allow unblocked users to see content shared by friends of those who had blocked them, and it did not reinstate a “severed” friendship on the system.  In some cases, however, someone who had been blocked may have been able to establish (or attempt to establish) a Facebook Messenger communication with the person who had blocked them.

The bug was active between May 29th and June 5th, and was caused when a small amount of data governing “associations” between users was deleted.  When the data was restored, the issue went away on its own.

The number of impacted users may sound grim, but given the legions of people who use Facebook, it’s actually a drop in the bucket.  Even so, Facebook’s response was immediate, decisive, and the company took actions to reassure its user base that the issue had been resolved and they would take steps to see that it did not happen again.

Nice words, but given the intense scrutiny Facebook has been under in recent months, blunders like this one only underscore that the company still has a lot of work to do where privacy is concerned.

by

It’s the end of the line for Yahoo Messenger.  As of July, it will be no more, marking the end of an era.

The announcement comes just six months after AIM (the old AOL messaging program) was shut down.  The first major messaging programs from the early days of the internet will soon be a thing of the past.

Users will have six months to download their chat histories from Yahoo Messenger. If they  haven’t gotten what they need by then, they’ll lose their chance forever.

It probably won’t come as a major blow to most people.  Although it used to be one of the most popular and widely used communications programs, its popularity has slipped markedly in recent years, to the point that there’s little justification in continuing support for it.

The company had this to say on the matter:

“We know we have many loyal fans who have used Yahoo Messenger since its beginning as one of the first chat apps of its kind.  As the communications landscape continues to change over, we’re focusing on building and introducing new, exciting communications tools that better fit consumer needs.”

Currently, the company has no direct replacement for Messenger.  The closest match would be a group messaging app called “Yahoo Squirrel,” which is currently in beta.  Users interested in the new tool can request an invitation at squirrel.yahoo.com.

For the rest of us, Yahoo Messenger’s loss isn’t likely to cause problems from a business perspective. This, along with Microsoft’s retirement of the venerable MS Paint, serves as a reminder that the internet is growing up.  Many of the tools we’ve used and taken for granted for years are now fading away.  It’s a brave new world.

Contact Info

740 Greenville Blvd. SE., Ste. 400-374
Greenville, NC 27858

Phone: (252) 565-1235

Call Now Button