General Interest

November 8, 2018 by Joseph Martin

Google is rolling out some important changes that will make it easier for people who use their services to control their data.

They’re starting with their most widely used service, which is search. In the weeks ahead, it will be easier than ever for users to delete their search history, on both PC and Android devices.

The official company announcement reads, in part, as follows:

“Today, we’re making it easier for you to make decisions about your data directly within the Google products you use every day, starting with Search. Without ever leaving Search, you can now review and delete your recent Search activity, get quick access to the most relevant privacy controls in your Google Account, and learn more about how Search works with your data.

For example, to control the ads you see when you search, we give you access to your Ad Settings. Additionally, you can access your Activity Controls to decide what information Google saves to your account and uses to make Search and other Google services faster, smarter, and more useful.”

As things stand now, the only way it’s possible to access this kind of information and see how Google uses your data is by using your Google Account. The coming change makes it substantially easier, and Search is just the tip of the iceberg. Next year, similar changes will be coming to Google Maps, with other services following behind those two.

This is good news, and the early response from privacy advocates has been positive. Of course, the jury will still be out until we see the new implementation in action. However, based on the announcement, these changes represent a big step forward that will put more control in the hands of the individual user. That can’t be seen as anything other than a positive development.

Joseph Martin

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November 8, 2018 by Joseph Martin

Yahoo has the dubious honor of having been on the receiving end of the largest data breach in history. As a consequence, the company has recently agreed to pay $50 million in damages and provide free credit monitoring services to its impacted users.

The company actually suffered a pair of breaches in 2013 and in 2014, although this information was not disclosed by the company until 2016. All of the company’s 3 billion users were impacted, and more than 200 million of them saw losses arising from that breach.

The compromised data included: usernames, email addresses, dates of birth, security questions (and their answers) backup email addresses, and phone numbers exposed.

The particulars of the settlement are as follows:

Yahoo pays $50 million to users whose accounts were compromised

Yahoo pays $35 million in legal fees

People who paid for a $20 or $50 a year for a Yahoo Premium account will be eligible for a 25 percent refund

People who had their email accounts compromised will be compensated $25 per hour for the time they spent handling issues related to the breach. Although in this case, users with documentation will see their compensation limited to a maximum of fifteen hours, while users without documentation will be limited to a maximum of five hours of compensation

Any impacted user can request free credit monitoring, which the company will offer for two years

Verizon, which acquired Yahoo in 2017, will pay for half of the settlement cost. Meanwhile, Altaba (the company that arose from the remainder of the original Yahoo business) will pay the $35 million fine imposed by the US Securities and Exchange Commission for the company’s failure to disclose the breach to its investors.

It’s a landmark case, and once the deal gets final approval, notices will be emailed to affected account holders and published in People and National Geographic magazines.

Joseph Martin

November 7, 2018 by Joseph Martin

As far as hackers are concerned, no target is safe. Not even the Girl Scouts.

Recently, one of the Girl Scouts’ official email accounts was accessed by an “unauthorized third party” and as a result, as many as 2,800 girl scouts in Orange County, California may have had their personal information compromised.

Gaining access to the account naturally gave the hacker access to every email sent from that account that had not already been deleted. When the breach was discovered, the Girl Scouts sent an email to every potentially impacted individual.

The email reads, in part, as follows:

“Some of the emails stored in this account, which included emails with dates as far back as 2014 through October 1, 2018, contained information about our members. Out of an abundance of caution, we are notifying everyone whose information was in this email account.”

Based on the information the account contained, compromised data varied widely from one person to the next. However, the data included details like email address, home address, health history information, insurance policy numbers and driver’s license details. In short, that’s more than enough information to steal an identity.

While this breach is not noteworthy for its scope and scale, it has been attracting a great deal of attention because it targeted children and young adults. Identity data belonging to this demographic is extremely attractive to hackers because it can often be monetized for months, if not years before red flags are raised.

Last year, more than a million children in the US were impacted by identity fraud. What’s worse, according to a report published by Javelin Strategy and Research, 60 percent of child identity fraud victims know the fraudster, compared with just 7 percent of adult victims.

The investigation is still ongoing, but if you live in Orange County, California, and have a child in the Girl Scouts, be on high alert.

Joseph Martin

November 7, 2018 by Joseph Martin

IBM has recently announced what is to be the largest open source acquisition in history. They’re buying Red Hat for a staggering $34 billion dollars. This, as the saying goes, changes everything.

IBM has lagged behind its competitors for years in the area of cloud computing. When the ink dries on this deal, they’ll move from a virtual non-entity in the market to the world’s #1 hybrid cloud provider.

If you’re a Red Hat supporter, don’t worry that the company is going away. The company is to retain its independence. Rather than being rolled into the corporate structure of IBM, it will be run as a distinct entity and will continue to be led by Red Hat’s current CEO, Jim Whitehurst. Red Hat’s headquarters, facilities and their corporate culture will all remain intact.

Whitehurst himself had this to say about the announcement:

“…Importantly, Red Hat is still Red Hat. When the transaction closes, as I noted above, we will be a distinct unit within IBM, and I will report directly to IBM CEO Ginni Rometty. Our unwavering commitment to open source innovation remains unchanged.

The independence IBM has committed to will allow Red Hat to continue building the broad ecosystem that enables customer choice and has been integral to open source’s success in the enterprise.”

At this point, most of the hurdles standing in the way of the acquisition have been cleared. All that remains is gaining Red Hat shareholder and regulatory approval, both of which are deemed likely. Assuming there are no unexpected wrinkles in the plan, the deal is expected to be finalized sometime during the second half of 2019.

IBM has long supported Linux and other open source initiatives, and this deal is unlikely to change that. That is one of the reasons the proposed deal is unlikely to meet much resistance from either Red Hat’s shareholders or governmental regulatory agencies.

Joseph Martin

November 1, 2018 by Joseph Martin

If you take a lot of photos with your Android device, you’re probably constantly on the lookout for a better way to organize them and access them. That’s exactly what the authors of the malicious app called “The Album, by Google Photos” are hoping for.

The app put in a brief appearance on the Microsoft store, where it claimed to be from Google but it’s clearly not. Unfortunately, the authors have gone to great lengths to make it appear legitimate, and as such, it has been downloaded and installed an alarming number of times.

When this app is installed and run for the first time, users are presented with a (legitimate) Google sign in page. It is not known whether the authors of the app siphon user login credentials from this page, but it’s certainly possible. So if you have installed the app but haven’t run it yet, don’t log in.

Once you’re logged in, the app will connect to a malicious URL and download a configuration file. Using the information contained in the config file, it will begin running in the background, displaying ads invisibly and then clicking on them, earning revenue for the app’s creators and slowing your Android device to a crawl in the process.

Note that the authors were careful, but only to a point. Although the ads themselves are invisible, if those ads have an audio component, the user will hear the sounds associated with the ad, although of course, they won’t have any clear indication of where the sounds are coming from. This is, in fact, how researchers became aware of the malicious nature of the app.

If you’ve downloaded this app, please uninstall it immediately. Doing so will improve your device’s performance and stop those sounds that have no apparent source from troubling you further.

Joseph Martin

October 31, 2018 by Joseph Martin

Anthem is one of the largest insurance providers in the United States. Unfortunately in 2015, they had the dubious honor of suffering the largest health data breach in history. It left protected health information of nearly 79 million of their customers exposed.

As a result, a division of the US Department of Health and Human Services called the Office for Civil Rights (OCR), levied the largest fine against the company in the agency’s history. They were fined a staggering sixteen million dollars.

An investigation into the matter revealed that Anthem had not put sufficient safeguards in place to protect patient data. As a result, hackers were able to breach the system via a phishing attack and make off with customer names, addresses, dates of birth, social security numbers, email addresses and employment information.

The Director of OCR, Roger Serverino, had this to say:

“The largest health data breach in US history fully merits the largest HIPAA settlement in history. Unfortunately, Anthem failed to implement appropriate measures for detecting hackers who had gained access to their system to harvest passwords and steal people’s private information. We know that large health care entities are attractive targets for hackers, which is why they are expected to have strong password policies and to monitor and respond to security incidents in a timely fashion or risk enforcement by OCR.”

Tim Sadler, the CEO of Tessian, added the following:

“During the three years since the Anthem breach took place, spear-phishing attacks have increased significantly in their indistinguishability and effectiveness. Yet human error has remained inherent, inevitable, and largely ignored as a security vulnerability by organizations.”

He concluded his remarks by pointing out that advanced AI algorithms and machine learning could be employed to help spot the kinds of attacks used to such great effect against Anthem, in order to minimize the risks going forward.

If your business is in any way connected to the healthcare industry, this approach certainly bears further investigation.

Joseph Martin

October 29, 2018 by Joseph Martin

Move over Facebook. Where teens are concerned, Instagram reigns supreme, according to a recently published survey.

Piper Jaffray has been tracking how teenagers use the internet for nearly twenty years, and the second report of this year has some interesting findings indeed.

Here are the highlights:

85 percent of teens report using Instagram at least once a month, up from 79 percent in the fall of 2016.

84 percent of teens report using Snapchat at least once a month, up from 80 percent in the fall of 2016.

Just 36 percent of teens report using Facebook at least once a month, down from 52 percent in the fall of 2016.

In terms of their favorite social media platforms, here’s how things look as of this year:

Snapchat in first place with 46 percent

Instagram in second place with 32 percent

Twitter a distant third with six percent

Facebook fourth with just five percent

Interestingly, more teens still use Instagram, but the survey revealed that when the teens were asked which platform they prefer, Snapchat still wins the day.

The survey revealed the reason behind the seeming disconnect. Instagram is the social media channel of choice when it comes to brand engagement of teens, with an overwhelming majority of teens preferring to be contacted by brands via Instagram.

It should be noted, however, that Snapchat is improving in this regard, but industry insiders are doubtful that Snapchat will be able to overcome Instagram’s dominance in brand engagement. This is because Instagram has been focusing heavily on improving engagement with the youngest cohort of the teen set.

Unless the company makes a major misstep in handling that segment of the demographic, they’re unlikely to lose them in the longer term. Meanwhile, Facebook has become the bastion of older users. Mom and dad check their Facebook accounts. Teens check Instagram.

If your business markets products to teens, this is good information to know. If you don’t have a robust presence on Instagram, then your social media isn’t doing as much for you as it could be.

Joseph Martin

October 27, 2018 by Joseph Martin

You probably haven’t heard of the Centers for Medicare and Medicaid Systems.

They’re a low-profile division of the Department of Health and Human Services responsible for administering the Affordable Care Act.

Recently, the company announced that they detected anomalous activity in the systems related to the healthcare.gov website that brokers and insurance agents use to assist people who apply for healthcare coverage.

The abnormal activity was detected in the Federally Facilitated Exchange system, and the direct enrollment pathway in particular. This is connected to (but separate from) the healthcare.gov website itself.

A statement issued by the Centers for Medicare and Medicaid Systems said:

“At this time, we believe that approximately 75,000 individuals’ files were accessed. While this is a small fraction of the consumer records present on the FFE, any breach of our system is unacceptable… We will continue to work around the clock to help those potentially impacted and ensure the protection of consumer information.”

CMS made it clear that their investigation into the matter was still in its earliest stages.

They did offer the following additional information:

“Upon verification of the breach, CMS took immediate steps to secure the system and consumer information, further investigate the incident, and subsequently notify federal law enforcement. We are actively engaged in and committed to helping those potentially impacted as well as ensuring the protection of consumer information.”

Additionally, CMS stated that they identified the broker accounts that were associated with the anomalous activity and deactivated them out of an abundance of caution.

At some point in the near future, we can expect that CMS will be contacting those whose data was compromised and providing them with a series of next steps. The agency is already moving to bolster their security measures and promises that they’ll have them in place before the end of October 2018.

If you’ve used the healthcare.gov portal and required the assistance of a broker or insurance agent to get coverage for yourself and your family, there is a small chance your data may have been compromised. However, at this point, there’s no way to be certain. Be on the lookout for a communication from CMS in the near future, however, just in case.

Joseph Martin

October 26, 2018 by Joseph Martin

Microsoft hasn’t been terribly impressive lately when it comes to Windows 10 updates. In fact, it’s fair to say that they’ve been a complete mess. Just recently, they’ve issued updates that have deleted user files and caused crashes after creating incompatibilities with keyboard drivers. Now, (courtesy of the most recent Windows 10 update), many users are reporting that they’ve got no sound due to corrupted or incompatible audio drivers.

The company has made hasty corrections to their previously botched updates and patches, but as yet, there has been no official word from the company about a fix for the audio driver issue. The legions of Windows 10 users aren’t happy about it, and are taking to social media to express their displeasure.

All over Reddit and Twitter, dissatisfied Windows 10 users are up in arms about the string of shoddy updates that have created more problems than they have solved.

Since Microsoft hasn’t released a fix for the latest debacle, the company’s massive user base has begun investigating and have come up with a workaround.

In a nutshell, if you’ve installed the latest Windows 10 update and lost your audio as a result, go into your device manager and look for an audio driver that has “SST” as part of the name. If you find one on the list, right click that device and select “Update Driver.” Once the driver has been updated (which may require a system restart), your audio functionality should be restored.

As mentioned at the start, this isn’t the first time the company has issued a botched update, and the problems only appear to be getting worse over time. It seems clear at this point that Microsoft doesn’t have enough support staff to identify and prioritize bugs reported by their army of beta testers. Until that changes, we can expect issues like this to continue.

Joseph Martin

October 24, 2018 by Joseph Martin

Gamers take the games they play seriously. So seriously, in fact, that they’re not above resorting to dirty tricks to score a win.

Recently, social media has been abuzz with reports of a messaging app bug on Sony’s PlayStation devices. Specifically, there’s a bug in both the Android and iOS messaging apps that allow malicious gamers to send a poisoned character via group chat that will brick your gaming console.

If you’re in the middle of a tense death match, you lose by default, because you’re booted from the system entirely.

Here’s an example of what we’re seeing on Reddit:

“There is a new glitch that basically bricks your console and forces you to factory reset it. Even deleting the message from the mobile app doesn’t work. It happened to me during Rainbow Six: Siege. A player from the other team used a dummy account to send the message and crashed my entire team. We all have had to factory reset. Only one of our guys wasn’t affected, and he has his messages private.”

This note holds the key to the workaround until Sony makes some type of official response. If you haven’t yet had the dubious honor of being the recipient of this poisoned message, set your messages to private immediately.

Here’s how you do that:

Go to “Settings” and select “Account Management, Privacy Settings”

Enter your password

Select “Messages” and change it to either “Friends Only” or “No One,” then exit out of the subsystem. You’re all set from there.

If you’d rather change your message settings from your PC and a web browser, you can do that too, though the process is a bit different.

Here’s how:

From your PC, surf your way to the PSN Privacy Settings Management Page

Select “Personal Information/Messages”

Select “Edit,” then change the setting to either “Friends Only” or “No One.” Save and exit.

Joseph Martin

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